[4643] Technical Hardware Support

Start date: 15th January 2025
Clearance: NATO Secret
Location: Northwood, England

QUALIFICATIONS

This work requires a resource the following qualifications and experience:

• The candidate has a security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
• Higher vocational training in a technical discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• Three years of general experience in the following IT areas: System Administration of MS Windows Server; Active Directory; MS Exchange Server;
• Practical experience in diagnosing deficiencies in networks and associated equipment.
• Expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.
• Knowledge of the operation and control of all equipment within an IT network infrastructure to include data backup and restore, production of network performance statistics, provision of network diagnostic information, and site surveys.
• Experience in reviewing system software updates and identifying those that merit action.
• Experience with installation and testing of system software and tailoring system software to maximize hardware functionality.
• Experience in a help desk or technical support role, with a broad knowledge of IT systems.
• Ability to work independently and manage multiple tasks simultaneously.
• Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments
• Excellent written and verbal communication skills, capable of conveying complex technical information in a user-friendly manner
• Demonstrated ability to handle stressful situations with calmness, ensuring the user feels supported throughout their interaction. Empathetic and patient, understanding the frustrations users may feel and aiming to alleviate them. Positive attitude and a genuine desire to assist and educate users.
• Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution.

Desirable qualifications and experience

• Proficiency in using diagnostic tools to troubleshoot technical issues
• A strong understanding of cybersecurity practices and protocols, ensuring the safety and privacy of user data.
• Knowledge and experience of working with NCI Agency.
• Knowledge and experience of working within a CIS Support Unit.
• Knowledge and experience with agile implementation methodology.